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Review our order & delivery terms and conditions

As a result of our new ordering system, we are only able to accept orders through the online store.

Ordering

Orders will only be accepted through the online store (no telephone or e-mail orders). This will guarantee customers short delivery times, as well as the possibility for the redemption of reward products.

Registration

LashLovers® products are intended for professional use only. To order products from the LashLovers Oy online store, the customer must first register and notify that they have participated in an eyelash extension course of a well-known company mark. Registration is free of charge.

The service provider holds the right to refuse a registration.

Order processing and delivery time

The customer will receive a confirmation of their order, sent to the email address that they have provided. The service provider reserves the right to refuse an order.

The estimated delivery time of an order is, as a rule, a maximum of three working days. Attempts are made to process and post orders no later than the following business day after receiving the order. In the event that the delivery time will be substantially longer, the service provider will inform the customer of this by email.

The customer has the right to cancel an order, the delivery of which will be delayed, by notifying the service provider. The service provider reserves the right to cancel an order, in so far as the ordered product is sold out or if there are other insurmountable difficulties concerning its availability.

Product warranty

LashLovers Oy Ltd does not, in principle, grant product warranties for the professional products it provides. In regard to eyelash adhesives, we expect the user to have become familiar with the user instructions before using the product. The eyelash adhesives that we supply have been proven to be of uniform quality through a number of tests. In unclear circumstances, errors have repeatedly been found in the attachment technique used, and not the eyelash adhesive itself. We guarantee the functioning of the adhesives, when properly used only by certified LashLovers® professionals.

 

Product price and delivery costs

The valid price is the price that is notified at the time the order is made. The service provider reserves the right to fix erroneously recorded prices. The prices include the currently valid VAT.

In accordance to the Cross-border VAT rule, if goods are sold to another business and these goods are sent to another EU country, VAT is not charged, granted that the customer has a valid VAT number.

Delivery costs are determined based on the selected method of transport.

Methods of payment

All major payment methods are available on the online store. Further information on the methods of payment is available on the METHODS OF PAYMENT page.

Returns policy

According to the Consumer Protection Act, the customer has a 14-day return- and exchange-right. The returned product must be unopened and unused, as well as in its sales condition.
If the customer cancels their order before the goods has already been sent, the service provider has the possibility to charge a reasonable compensatory amount for the costs for the money transfer and any inconvenience caused.
If the product has become broken or damaged during the postal delivery, the customer can return the product at no charge to the service provider as a customer return. The return must be accompanied by the customer's contact details, the reason for the return, as well as information as to whether the customer desires a new product or to cancel the trade, in regards to the ordered product.

According to legislation from 2011, an online store is not obliged to automatically pay for the costs of customer returns.

Settlement of disputes

Disagreements arising from an order and agreement relationship presented here will be settled at Joensuu District Court.